Most orders are processed and shipped within 48 hours of receipt, unless otherwise specified or if the item is out-of-stock. Occasionally, a product may be out of stock. If your item it back ordered and is scheduled to reach the Creative Prop Shop warehouse within seven (7) business days, your order will be held up in order to complete your shipment. In the event of a delay of more than seven (7) business days, we will notify you by phone or email.
The standard shipping method is UPS for the majority of the products listed on our web site. They are calculated directly from the UPS web site. Heavyweight shipments will be handled via common carrier. You will be contacted with the correct shipping charges if this method must be used, and your credit card will not be charged until you accept the total charges.
NOTE: Shipping charges for orders sent to incorrect addresses are not refundable and are subject to a 10% (of total order) handling and restocking fee applied to your credit card. Please check your order for accuracy prior to submitting.
All orders are shipped FOB Mooresville IN or from the city of the supplier in cases of drop shipment. (This means ownership of the item transfers from us to you the moment it is picked up by the shipping company.)
Claims for shipping damage should be made with the carrier immediately. If possible, you should make the claim when you take possession of the package and have the delivery person make a note of the damage when you sign for it. If the damage is hidden and found later, contact the carrier immediately (for UPS shipment damage, please call their customer service center at: 1-800-742-5877. It is very important that you save all of the packaging materials and cartons until the claim has been settled. Sometimes the carrier will want to examine them.