How do I return an item?
Some items may be returned within 20 days for credit less a 15% restocking fee and the initial shipping charges, provided they are in new condition and in the original packaging. Special order and date sensitive items are not returnable (such as attractions, themed props, paint, fog juice and any special order items).
Defective or incorrectly shipped items may be returned for credit or replacement. All claims for shortages, defective, or incorrectly shipped items must be made by contacting Creative Prop Shop at 877-377-7467 within 48 hours of delivery. All items being returned to Creative Prop Shop must have a Return Authorization Number (RA#) clearly marked on each package. Contact us to obtain this number. Shipping costs on all returned items must be prepaid without exception. Shipments without a return authorization number will not be accepted.